Shipping & Returns
We thank you for your visit ! On this page you can find all the information related to shipping and return.
We deliver orders to all parts of Morocco and abroad, within 7 days at the latest. The shipping price varies according to the order. It is free when exceeding a certain amount during purchase.Shipping takes place immediately after order confirmation.For remote areas, orders are sent by express mail .All products arrive quickly and in good condition within a week.
You can also receive your order at the company's official selling points for free. contact us here for more information about pick up in store.
The delivery time is counted from the day you place your order until the day of our first delivery attempt.
Business days count from Monday to Friday. They do not include weekends and holidays.
Return & refund Policy
Any product sold by ..... and not used by the customer can be returned free of charge within 7 days from the date of delivery. After this time, we unfortunately no longer accept returns.
In the event of a change of opinion, the articles must be sealed and returned in exactly the same conditions as when they were delivered to you.
Any returned product will be subject to review.
If the review is positive, we will reimburse you according to the method chosen.
If the review is negative, you will not be refunded and your product will be returned to you.
The reimbursement takes place at most within 10 days of your return request.
Do I have to return all the items in my order if I want to make a return?
No, you do not have to return your entire order. You can choose to return only certain items.
there is no additional charge when you want to return a product. you can return it for free
If my return is accepted, how and when will I be reimbursed?
From the day you made your return request, the quality assessment process can take up to 8 days. You will receive an email once it is finished.
You can choose one of the following reimbursement methods, available depending on your payment method.
Means of reimbursement available
Payment method used Refund method available
Payment in cash by wafacash or CASH PLUS
Credit card Debit card